Full Contracting Service
Quote
Specify your needs and we will work with you to find a solution that offers the best products at the best price.
- experienced estimator on staff
- consultants to take you through your requirements
Supply
Through sourcing components, through manufacturing to our own scheduled delivery service, we will ensure that your targets for service delivery are met on time and on budget.
- Flexible lead times
- Regular scheduled delivery
- dedicated contract manager
Fitting
As an experienced principal contrator, Swan employs experienced teams of fitters around the country, and ensures the highest standard of installation.
- vetted and checked installation teams
- regular installation auditing
Lead Times
Swan employs a flexible approach to lead times. On a case-by-case basis, your targets can be incorporated into Swan’s production schedule.
Quality Control
Swan’s business operations are assessed to ISO9001:2008 specification, the most up-to-date international standard for quality control. The performance of our production line continues to be admirable, and Swan recognises that achieving independent accreditation is a concrete proof of the reliability and suitability of our products.
Sector Expertise
You’re In Good Hands
At Swan we understand that the core of all public sector renovation projects is a desire to improve the lives of ordinary people. Whether that is through securing the homes of vulnerable tenants or providing superior insulation against the weather for pensioners. Service delivery for you is about tenant satisfaction.
Swan has worked with the public sector for 30 years. Through projects in schools and offices, to high rises and sheltered accommodation, Swan has built a bank of experience that you can benefit from.
How can our experience help you?
- High technical excellence in products, with independent approval
- Clear and tangible KPIs
- Compliance with Building Regulations Part L and Part M and more
- Strong knowledge of public sector procurement policy, particularly standing orders and OJEU
- CRB checked installation teams
- A/C Energy Ratings and beyond
Accreditation
Sustainability
Waste Disposal
Swan are committed to exercising due care and attention to responsibly dispose of waste caused by company activities, and producing plans to reduce waste in future.
Practical Steps
We are committed to taking action to reduce our use of materials in our products and in those from our suppliers, in order to increase efficiency and reduce wastage.
Re-using Materials
Wherever feasible, Swan is pursuing the re-use of materials in any situations where it does not compromise on product quality and service delivery.
Reducing Our Impact
We aim to minimise our environmental footprint by working towards sustainable sourcing and responsible policies towards future service delivery.
Tenant Care
One of the most important factors in successful service delivery is engaging tenants and ensuring that their expectations are satisfied. Swan has experience of tackling this at the planning stage, with open discussion and consultation at tenant meetings. Furthermore at later stages, offering choice in terms of colours, style, and even decorative glass can be highly effective in exceeding expectations.
Moreover tenant care must always be an integral part of the process. Once installation has been started, simple measures such as carrying identification, politeness, minimising disruption to tenants lives, and showing up on time are impressed upon Swan’s installation teams. Explaining to tenants the proper operation of new installations is vital to a sense of after-care, leaving a good impression. Tenant satisfaction with service is as important to us as satisfaction with our products.
KPIs
Measurability is the cornerstone of modern construction. Making the whole process measurable through questionares is paramount to a transparent acquittal of good service delivery that satisfies all parties, procurement officers, tenants and installers alike.
Whether set by the contractor or the specifier, or customised by both, KPIs are the vehicle for measuring service delivery To make the process work properly for all parties is is important that clear KPIs are established.
Swan places long-term partnership at the heart of it’s operation. KPIs is just one area of close cooperation.
Case Studies
South Kesteven District Council
We started our relationship with Swan over 5 years ago, when they were selected as preferred supplier for our Composite Door installations contract. This has been a very successful project for us and we had no problems with Swan throughout. Our relationship with Swan during this period was excellent and everything we asked for we got. Although this contract has now finished, Swan have continued to be responsive if any issues with the doors have arisen. I would certainly consider using Swan’s products and services again in the future
Suzanne Brennan, South Kesteven District Council
| KPI | KPI Measure | Actual Period 1 | Actual Period 2 | Actual Period 3 | Actual Period 4 | Actual Period 5 |
|---|---|---|---|---|---|---|
| South Kesteven District Council | ||||||
| Actual Against Planned Deliveries | 90% | 100% | 100% | 100% | 97% | 100% |
| % of units supplied in full compliance with the specification | 96% | 94% | 100% | 100% | 100% | 100% |
| Number of defects/complaints reported by a tenant | 96% | 98% | 99% | 99% | 100% | 100% |
| Customer Satisfaction With Product | 95% | 88% | 96% | 94% | 95% | 95% |
Corby Borough Council
| Tenant Satisfaction | Door Replacement Programme Contract | |||
|---|---|---|---|---|
| Corby Borough Council | ||||
| Tenant Satisfaction: Installation | 98% | |||
| Tenant Satisfaction: Quality | 97% | |||
| Tenant Satisfaction: Service | 98% | |||
| Snagging (percentage of units fitted) | 1% | |||
Corby Borough Council have been working with Swan for the last 3 years and so far they have produced and fitted up to 2000 doors for us. We have been extremely satisfied with the quality of their product and their installation and survey service throughout this period and have built very positive relationships with their management team.Our partnership remains very positive and we continue to provide Swan with a rolling programme of orders and are in the process of signing a new contract with them to go through to 2009.
Colin Mackie, Corby Borough Council